Complaint Lodging Channels


call center

Register Complaint via Phone

0800-33-800

The Complaint can be lodged by calling through Fixed Phone lines or Mobile phones on a Toll Free number 0800-33-800 ( 24x7). The Complaint has the option to register his/her complaint in Urdu/Pashto/English by pressing 1, 2 and 3 options respectively. On registration of complaint, the complainant gets complaint tracking number through SMS which can be used to track the resolution status of complaint.


Complaint via SMS

Coming Soon

In a truly uniform and public service, the complaint registration process would be also available through SMS via any cellular network of Pakistan very soon. The complainant would have the option to initiate his complaint process by sending SMS to a short code number. This option would be available very soon.  

 

call center

call center

Register Complaint via Fax

091-9212876

A complainant has the traditional option to send a hard copy of their complaint along with their personal details to the fax number : 091-9212876.


Complaint via Email

complaint@kp.gov.pk

Complainants are able to send their complaints via email to the email address :complaint@kp.gov.pk detailing their complaint and various aspects of it such as nature, location, extent along side their personal details.

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call center

call center

Register Complaint via PO Box

PO Box-668 Peshawar

Complainants are able to send their complaints Post Mail to the address :PO Box-668 Peshawar  detailing their complaint and various aspects of it such as nature, location, extent along side their personal details.

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